Topoli

Privacy Policy

1. Overview

Prosoft Tech Pty LTD (“we,” “us,” or “our”), operating the website Topoli.com.au, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using Topoli.com.au, you agree to the practices described in this policy.

2. Information We Collect

  • Customer Contact & Order Information: Your name, email address, phone number, billing address, and shipping address.
  • Uploaded Content: Children’s drawings, artwork files, photos, and custom design requests submitted to create your 3D figures.
  • Payment Information: Payment data is processed securely through encrypted third-party payment gateways (e.g., Shopify Payments, Stripe, PayPal). We do not store raw credit card details on our servers.
  • Device & Usage Data: IP addresses, browser types, device identifiers, and website interaction metrics collected via cookies and standard analytics tools.

3. How We Use Your Information

We use your information strictly to operate our business and fulfill your requests, including:

  • Converting uploaded 2D artwork into 3D digital render files and manufacturing physical custom figures.
  • Processing payments, printing shipping labels, and managing order delivery.
  • Providing customer support and order status updates.
  • Sending promotional communications (you may opt out at any time via the unsubscribe link).

4. Children’s Artwork & Media Usage Rights

Because our products involve artwork created by children, we maintain strict protections:

  • Parental Submission: Uploads must be submitted by a parent, legal guardian, or authorized adult aged 18 or older. We do not knowingly collect personal information directly from minors.
  • Use of Uploaded Files: Submitted artwork and 3D digital model files are used solely to fulfill, manufacture, and quality-check your order.
  • Promotional Display: We will never feature your child’s drawing, name, or finished custom figure on our website, social media, or marketing materials without your explicit written consent.

5. Sharing Information with Third Parties

We do not sell, rent, or trade your personal information. We only share relevant data with trusted third-party service providers bound by confidentiality:

  • Manufacturing partners and 3D printing technicians.
  • Shipping and postal couriers (e.g., Australia Post).
  • IT infrastructure, web hosting, and analytics providers.

6. Data Security & Retention

We implement reasonable digital and physical safeguards to prevent unauthorized access, loss, or misuse of your personal data and uploaded files. We retain your uploaded media only as long as necessary to complete your order, resolve disputes, or comply with legal obligations.

7. Access & Correction Rights

You have the right to request access to the personal information we hold about you, or to request that we delete or correct it. Contact us using the details below to submit a request.

8. Contact Information

For any privacy-related inquiries or requests regarding Prosoft Tech Pty LTD or Topoli.com.au, please contact:

  • Business Name: Prosoft Tech Pty LTD (Topoli.com.au)
  • ABN: 74642874440
  • Email: hello@topoli.com.au